CONTACT: SilkPin Email: info@silkpin.com.au
Website: www.silkpin.com.au
DISCLAIMER: By accessing or using the SilkPIn website, you agree to the terms of use of our website including disclaimers SilkPin privacy policy and any other terms or conditions on this website.
SECURITY & PRIVACY: We aim to provide all of our customers with a safe online shopping experience. Use of PayPal ensures the safety of your transfer. We respect your privacy and personal information, and will not share it with anyone else. We may use your email address to send our email news letters and other announcements regarding promotions, new products and special features. Should you wish to be removed from our mailing list at any time, please let us know via email.
PAYMENT OPTIONS: Order and Pay Online using Paypal. All amounts listed on website are in AustralianDollars (AUD).
SHIPPING & COSTS FOR AUSTRALIAN SHIPPING ADDRESS: Shipping is calculated by weight. We have 4 basic categories:
0 – 0.5kg $7.00, 0.5 – 3kg $12.00, 3 – 5kg $15.00, 5 – 10kg $25.00
For deliveries exceeding 10kgs postage cost will be determined upon order confirmation.
DELIVERY FOR AUSTRALIAN SHIPPING ADDRESS: Small items are shipped via Australia Post. Larger items will be shipped via courier and will need to be signed for. Please allow 5-10 working days for delivery after order has been dispatched. If we are unable to dispatch goods within 2 working days customer will be notified upon order confirmation.
SHIPPING TO ALL OTHER COUNTRIES: Small items are shipped via Australia Post Registered Post. Larger items will be shipped via international courier and are all quoted once the order is placed. All international items will need to be signed for. The purchaser is responsible for any duty or charges if incurred. Freight will be quoted on application of order.
REFUND/EXCHANGE POLICY: SilkPin aims to provide high qualily products and exceptional customer service. If the goods you have purchased are faulty or different from your original purchase order we will exchange the item or refundyour purchase price, provided you notify SilkPin within 7 days of receipt of your items. Exchanges will only be granted if:
·Goods are in their unused, original condition
·A copy of the original invoice is provided.
SilkPin will also refund the returned shipping costs through Australia Post (postage receipt must be enclosed) with returned goods. You must contact SilkPin prior to the return of such items to register your return and reason for return. SilkPin can be contacted at info@silkpin.com.au. Your original order number should be referenced with any returns. Please note that colours may vary between computer screens. The colours on the website are represented as best as possible but we cannot be held responsible for wrong choices or incorrect colour variances between computer screens.
SALE ITEMS: Sale items are not eligible for refund, return orexchange.
INTELLECTUAL PROPERTY: Unless otherwise noted, all materials and intellectual property on this website is owned by SilkPin. Reproduction of part or all of the contents in any form of the SilkPin website is prohibited unless written authorisation has been obtained by SilkPin. You may only access and use the content for non-commercial or personal use unless you have prior written approval from SilkPin.